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Google TV remote

JerryJ
Community Member

My Chromecast remote suddenly stopped working (except for some/many voice commands). I had to muddle through all kinds of threads dedicated to Bluetooth pairing etc. to discover that it needed a software update, which I couldn't seem to do until I wrestled the Chromecast into forgetting the remote and then pairing with it again after changing its name etc etc etc. Once the update was done, it magically worked just fine again -- and here's my question: The unit is connected via my Google account. Can I not just be sent a message to update the software  rather than struggle with all this?  One upside: in the process, I managed to connect the CCast to my TV remote so now at least I have a backup!

8 REPLIES 8

BG
Silver Product Expert
Silver Product Expert

If you have an android phone, there is a built in android remote. On my Pixel, it's in the quick settings. It works exactly like the CCWGTV remote, and I used that when my remote died and I had to remove it first from the settings on the CC before I could re-pair it.

JerryJ
Community Member

I have a Moto G6 Play but no remote in quick settings or anywhere else I can see ......

BG
Silver Product Expert
Silver Product Expert

I believe it's built in the Pixel, but it is here also to manually install:
https://play.google.com/store/apps/details?id=com.google.android.tv.remote.service

Jake
Community Specialist
Community Specialist

Hey JerryJ,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

djtetei
Gold Product Expert
Gold Product Expert

You need Android 11 or up to use the quick remote.

Jake
Community Specialist
Community Specialist

Hey JerryJ,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey JerryJ,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey JerryJ,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake