after Google tv is left idle and goes into the screensaver mode I try and exit with the remote but only can use certain buttons to scroll through photos and assistant work but won't search. Can't get it to go to the home screen unless I unplug power from wall and rest google tv. Happens multiple times a week. Reset controller and no updates available for device. Only thing I haven't don't yet is factory reset. Anything I can do or anything else having this problem.
Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, please try to plug in the Chromecast into a different HDMI port on your TV and reboot your Wi-Fi router. Plugging it on a different TV screen and resetting the Chromecast might also help.
I'm having identical issue. Cannot get out of Screensaver no matter what I hit on my remote. I have to unplug my Google TV dongle and reboot it. It's happened several times so far. Extremely annoying.
I'm sorry to hear that you're also experiencing the same issue with your Chromecast with Google TV. Have you tried the steps suggested above? If yes, how was it? Also, could you please provide the cast firmware version of your device? See here how you can get this info.
It may be worth noting that my other Chromecast had a completely different issue at the same time. In this case, the image stream was scrambled. Presenting like hundreds of little video screens at once. The same powered down to reset send to correct this issue as well. Fluke or ?
Understood. I would suggest that you create a new thread for your new topic or issue so this will not cause any confusion on the troubleshooting part. Also, please supply more information so we can further assist you.
Do you have a Chromecast built-in device? If yes and you have tried the suggested steps above but the issue still persists, please reach out to your device manufacturer for further help.
I am facing the same issue. I ve got a Chromecast with Google TV and it's stuck in screensaver mode since about two weeks. Most buttons on the remote control no longer work except for volume control and left/right. I first suspected our toddler somehow locked the remote control but reading this thread here about recent issues with other users, it seems to be a firmware issue. My firmware version is: 1.56.292394.
Have you tried the suggested steps above? If you haven't yet, please try that and also, remove the batteries on your Voice Remote and put it back in after 2 minutes. Resetting your Voice Remote might also help.
Issue was solved by removing/restoring power for a few minutes. This solved the symptoms, but probably not the root cause. Will monitor this for a while.
AppleCedAR and JB444, great, that's good to hear! Feel free to reach back in the Community if you have other questions and concerns. We're here to help!
alextalp0, have you also tried the suggested steps provided in this thread? If you haven't yet, please try it and let me know how it goes.
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
The root cause has not been identified or resolved. Rebooting a device is not a root cause. Has this been escalated to Google product engineering so that they are aware of these types of issues? Without their knowledge of issues the product quality may not improve.
If you are still able to re-create the issue, I would encourage you to submit feedback via Google TV. That way, if any error logs are created, they will be sent to the engineering team. Otherwise, if you are unable to create the issue, we would need to wait until it arises again.
Hello. I am having this issue. It has happened a few times and like others have mentioned, the only way to fix so far has been to unplug the device and plug it back in. It just happened now and I sent feedback through the device with feed logs as well.
I appreciate you re-creating the issue and sending feedback! Every bit of feedback that Google received regarding an issue helps them track down the error.
We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to help.
