Google voice control remote

[Ryannguyensg]

Hi, My chromecast voice control remote is not at pairing mode. Its LED is alway white solid when I put in battery.

I has push Back and  Home buttons but it does not change to pulse mode.

is that hardware matter? 

[JenniferV]

Hi Ryannguyensg,

Thanks for reaching out and sorry to hear that you're having an issue pairing your Chromecast Voice Remote. Let's check on this further.

Quick question: Is this an initial set up or working previously? Please try to replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V. If the issue persists, factory reset your Chromecast Voice Remote and Chromecast device.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hey Ryannguyensg,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer