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Problema

Jimenalluret
Community Member

Hola me traje el Chromecast de Argentina a España y no me funciona pq dice q es comprado en otro país como lo puedo solucionar 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Jimenalluret,

 

Thanks for reaching out. Let's sort this out.

 

Quick questions: What type of Chromecast device do you have? Is there an option for you to proceed when you receive the message? If there's a proceed option during the set up, please click on that to complete the set up. Also, please reboot your Chromecast and reinstall the Google Home app. Resetting your Chromecast might also help.

 

Keep me posted.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

I want to make sure you're all good — did those steps help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Jimenalluret,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer