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HP IS LOCKED TO MY SONS SCHOOL

kitty1723
Community Member

my sons  has his hp laptop from school , and he went and factory rested  it anyway . I told him its hooked up to the school so you couldn't ,but he went and factory rest it hoping he could now if he were to unlock it could he add a new windows 10 or12 to the laptop and it would become a new laptop or would it still be hooked up to the school because we moved out of Toronto and haven't been able to return it  . can you pls let me know what the best solution is besides retuning it cause we aren't in the same province any more .

1 ACCEPTED SOLUTION

Byteguy
Gold Product Expert
Gold Product Expert

We can't help you with that here.

That laptop is owned by the school.  You should contact them and arrange a return.  Otherwise, they may be able to charge you with theft.

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3 REPLIES 3

Byteguy
Gold Product Expert
Gold Product Expert

We can't help you with that here.

That laptop is owned by the school.  You should contact them and arrange a return.  Otherwise, they may be able to charge you with theft.

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from kitty1723, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Byteguy!

Best regards,
Jeran