Help me my mobile remote is not working

[Prabh]

Full remote unavailable. Make sure
your streaming device has the latest
software.

[Jeran]

Hey there Prabh,

I'm sorry to hear that your remote is having issues! I can imagine this issue is quite frustrating for you, so I'd be happy to help out. Now, are you referring to the Chromecast Voice Remote, or the Virtual Remote on your phone? If you are referring to the Chromecast Voice Remote, I would check what state the LED light on the Chromecast is, to see if it's trying to alert you about any errors. It wouldn't also hurt to factory reset the remote as well.

I look forward to your response, and if you had any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

[Jeran]

Hey there Prabh,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Prabh,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran