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Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/20/25 Hey folks, If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chrome...

GoogleNestTeam by • Community Manager (Admin)
  • 2182925 Views
  • 15875 replies
  • 2506 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 24684 Views
  • 0 replies
  • 11 kudos

Resolved! Location setting error

I purchased a brand new chromecast hd from google store Australia. Having signed in and set it up I cannot install apps as the chromecast is telling me I’m in the wrong country. It’s showing American apps. I’m not using a vpn, am on a local network a...

Bp123456 by • Community Member
  • 1112 Views
  • 5 replies
  • 0 kudos

Ambient mode

My old chromecast would turn on ambient mode automatically when the tv turned on. How do I make ambient mode come on automatically???

edavis by • Community Member
  • 945 Views
  • 5 replies
  • 0 kudos

Neighbor and my tv

Next door apartment 3400 Lloyd's Lane apartment p8 keeps messing with my tv's

Youtube account recommendations

Hi i bought a chromecast for my parents and logged in to it but all my youtube recommended is showing in the home page is there a way to get rid of the featured and subscribed part of yt of change it to not my videos. and keeping the rest of the reco...

Chromecast dead in the water

I found my Chromecast with the "can't find WiFi network" error yesterday. I tried rebooting it with an unplug. Google Home can't see the Chromecast as online so I can't give it any commands at all from the phone...I tried deleting and reinstalling Go...

whud by • Community Member
  • 1947 Views
  • 14 replies
  • 0 kudos

NBA League Pass not Working

Hi,In years past I've been able to cast NBA league pass games from both Chrome and the NBA app. Now it no longer seems to be working from the NBA league pass site. The device is detected but when I click on it all I get is a loading screen with three...

dovik by • Community Member
  • 1486 Views
  • 3 replies
  • 0 kudos

Apps won’t load

Peacock, Netflix, Amazon prime and hub max will not load.I have tried everything-restarted device and modemcleared cache and datafactory resetNOTHING WORKS!!!My internet connection is excellent.I even chatted with your tech support and they were unab...

Mbaina by • Community Member
  • 1043 Views
  • 5 replies
  • 0 kudos

1st gen Chromecast not connecting after factory reset

helloI factory reset my 1st gen Chromecast after it started to become buggy and laggy. Sadly, now when I try to set it up again I get the message that the Google home app "Chromecast found. It needs to be activated before setup" and directs me to a h...

Roger6 by • Community Member
  • 1235 Views
  • 7 replies
  • 1 kudos
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