Help please anyone

[IrishRed79]

Hello, wondering if anything me can help me please... 

I recently got an Android box (shield) which has a built in Chromecast.

My problem lies in, when I watch things on my phone and wish to cast it onto my tv, it gives me the option to cast to Shield but nothing happens?

I have a separate Chromecast attachment that I can just plug into my tv, but didn't think I had to exchange with Shield as it's built in?

Please can anyone help me?

I've gone onto Google home on my phone and tried to set it up and it says looking for devices and does that weird different colours search thing... Then nothing, back to previous screen 😔

Anyone tell me what's going wrong and what I need to do please?

TIA 

Simon

[JenniferV]

Hi IrishRed79,

Thanks for reaching out. Please make sure your phone or tablet is connected to the same Wi-Fi network as your Chromecast built-in device. Check out this support website article to learn more about setting up a device with Chromecast built-in. 

Also, if you're still having an issue with your device, please contact Shield support for further help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hello IrishRed79, 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer