Hisense UG7 won't display my Google photos on screen saver

[maxvale]

I have never been able to get Google Photos to display as the screensaver on my Hisense Ug7. It has built in Chromecast Android TV. It shows as an option in the home app and let's me select my albums, but they just won't display. It just continues to show "Art Gallery."

[icyou88]

so I had this issue too, so I removed the device from the home app; I created a new album in google photos ( on the PC, not sure if that's important); "re" connected the device to the home app and then I was able to see the new album when customizing the ambient mode screen.

hope this helps!

[maxvale]

So I have it selected on specific art gallery photos. Then I select Google Photos.I can see the albums. Everything works as it should, but when I finish selecting the album nothing happens.

I select Google Photos.

I select the albums I want.

It even shows it checked, but it switched to the generic photos after that.

 

[maxvale]

Maybe an important tid bit:

Before selecting Google photos I have it set to specifically show Earth and Space in the Art Gallery selection. Which it does show those specific photos, but then when I select Google Photos, it shows all of the Google Art Gallery stuff in the slideshow, instead of just Earth and Space.

[Juni]

Hi folks,

@icyou88, thanks for the help.

@maxvale, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

[maxvale]

Yes I still need help.

[Juni]

Hi maxvale,

Thanks for the response. Since the other screensaver is the Google Photos on your account, you can try to reset your TV then set it up again and see if it will fix it. Also try using another Google account to further isolate the issue and see if it will make a difference.

Looking forward for your response.

Thanks,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Best,

Juni

[maxvale]

Sorry forgot to respond, neither of these solved the problem. Same results.

[Juni]

Hi there,

Thanks for the response. Since the troubleshooting did not work, we encourage you to contact the manufacturer of the TV.  In that way they can further help us out with your issue as firmware updates for Chromecast built-in devices will be pushed from the manufacturer.

If you have Google Nest devices and would like assistance about it, let us know otherwise I'll be locking this thread after 24 hours. 

Thanks,

Juni