How to activate chromecast on Samsung tv

[Jeran]

Hey there Raynelmes,

Welcome to the Chromecast Community Forum! Just to confirm, are you using a Chromecast Dongle, or a TV with Chromecast built-in? If you are trying to set up a Chromecast dongle, check out this article. However, if you are using a TV with Chromecast built-in, go ahead and read this article. 

I hope that helps you out! Let me know if you had any more questions or concerns, I'd be happy to address them.

Best regards,

Jeran

[Jeran]

Hey there Raynelmes,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Raynelmes,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Raynelmes]

Thank you for following up with me on this. I am on a rather long trip now and won't have an opportunity to try your suggestions for another couple of weeks. I'll let you know if they succeed or not. 

[JenniferV]

Hello there,

Thanks for the help, Jeran.

Raynelmes, sure thing — take your time. We'll leave this thread open and wait for your update here.

Regards,

Jennifer

[JenniferV]

Hi Raynelmes,

It's us again. How's it going? Have you had a chance to try the suggested steps?

Thanks,

Jennifer

[Jeran]

Hey again Raynelmes,

Just checking up again on this thread. Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran
 

[Raynelmes]

We just returned yesterday. I'll try your suggestions tonight and let you know if they succeed. Thank you for following up. 

[Raynelmes]

I'm stuck.

I did the factory reset button, plugged in the dongle. TV says to open Google Home App.

I open the app on my cell, and Home says "Chromecast found. It needs to be activated before setup. This device has a few extra steps before you can start setup. Go to the Help Center to learn more."

So I went to the Help Center, chose country US, and was told to use the setup flow on the TV to activate.

What now? 

[Raynelmes]

The Dongle is model NC2-6A5.  The TV is a Samsung model QN55Q8DTAFXZA. The cell phone is a Pixel 4A with Android version 12.

[JenniferV]

Hi Raynelmes,

I'm sorry for the late response. Please try to reboot your phone and try again. Using a different mobile phone such as a non Pixel or non Android device to setup your Chromecast if one is available might also help.

Thanks,

Jennifer

[Raynelmes]

I restarted my Pixel, rebooted the chromecast Dongle, and had the same results. I don't have another phone to try this with. I hope you are not going to tell me that I can't use a Google phone to activate a Google product! 

[JenniferV]

Hello there,

Thanks for trying the steps and I appreciate your efforts. We'd like to further look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[Raynelmes]

OK, I did your work for you and copied and pasted my problem into your form. 

[JenniferV]

Hi Raynelmes,

We got your form — thanks for filling it out! Please keep your lines open as our team will reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer