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Image issues

Aclarkesocial
Community Member

Has anyone else had issues with multi coloured banding and glitch issues? Just started and nothing has changed to the best of my knowledge. Happening in casting and in Google TV apps. Issues are different per app. 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Aclarkesocial,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast with Google TV. Let's sort this out.

 

A few questions: have you ever cast before without any video quality issues? Have you tried using the Chromecast on a different TV? Does it show the same behavior? What's the make and model of your TV?

 

Try these steps:

 

  1. Unplug, then re-plug the Chromecast in the High Definition Multimedia Interface (HDMI) port, ensuring the connector is plugged all the way in.
  2. Plug in the Chromecast into other HDMI ports on the same TV.
    • If the issue is reproducible on all HDMI ports, it's likely that your TV make and model has compatibility issues with Chromecast. 
  3. Use the Chromecast with another TV or HDMI display, if possible.
  4. Reset your Chromecast with Google TV.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Aclarkesocial,

 

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer