Impossible to install chromecast

[cortiag]

Hello,

I have been trying to set up a new chromecast with no luck.

Chromecast is physically plugged to the TV via HDMI, and to the power outlet via USB cable.

To begin with, LED is lighted up solid blue. I have not found this LED colour anywhere, so it's very unclear to me what this means. Attempted to factory reset multiple times by pressing down the power button > 25 seconds, no reaction. LED remains solid blue.

When connected to the TV, correct HDMI channel, I see a mirascreen+ screen with a QR, several ID numbers. No welcome page as shown on the set up step by step guide.

I have also tried to find my device on the Home app, but it does not appear. I imagine this is because the device is not yet connected to my WIFI network - since I cannot connect to the TV in the first place, thus unable to follow the set up.

I am really grateful to any advice or help you may have!

[BurneyEra]

Your cast is faulty۔ Get it replaced

[JenniferV]

Hi folks,

Thanks for lending a hand, BurneyEra.

cortiag, what type of Chromecast device do you have? Where did you purchase your Chromecast? Have you tried to plug it in on a different HDMI port on your TV or on a different TV screen? 

I'll wait for your response.

Thanks,

Jennifer

[cortiag]

Hi Jennifer,

- Chromecast 3rd gen, black model

- Purchased in Spain at a local store

- Yes, we have tried different HDMI ports and two different smart TV. Solid blue light remains, no reaction to connection.

Thank you for your help,

cortiag

[JenniferV]

Hey there,

Thanks for getting back to us. Have you tried to reach out to the store where you purchased it and asked for a replacement as per advised by BurneyEra? I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hello cortiag,

How's it going? Still need help?

Thanks,

Jennifer

[cortiag]

Hi Jennifer,

Unfortunately asking for a replacement is not an option. If there's no known root cause and solution to this issue, then seems there's little to do here. 

Thank you,

Alex

[JenniferV]

Hi cortiag,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Jennifer

[JenniferV]

Hello there,

We haven't received your form — were you able to fill it out?

Thanks,

Jennifer

[JenniferV]

Hey cortiag,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel