Kan ej ansluta samma nätverk

[JenniferV]

Hi Jama,

Thanks for reaching out and sorry for the late response. Let's check on this further.

A few questions: What type of Chromecast device do you have? Is this an initial setup or working previously? If it’s working previously, have there been changes to the router settings/network?

Give these steps a try:

• Adjust the settings of the setup device: Turn on Location Services (Android)  and Turn on Bluetooth and Local Network Access (iOS).
• Uninstall and reinstall the Google Home app.
• Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
• Try a different setup device.
• Reboot your router, Chromecast and mobile phone.
• Factory reset the Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Jama, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran