Moto G52 cannot conectar to Chromecast

[Flor1951]

I cannot connect my Moto G52 to my Chromecast, I tried resetting it, I could configure the internet connection alright, but when I want cast content from an app in my cell it just doesn't connect. Is this an Android 12 issue? Can anyone give me a hint?

[JenniferV]

Hello Flor1951,

Thanks for reaching out and I'm sorry to hear that you're having an issue casting to your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? Are you getting any messages when casting from your phone to your Chromecast? What's the LED status on your Chromecast? 

Give these steps a try:

1. Make sure your mobile phone is connected to the same Wi-Fi network as your Chromecast.
2. Reboot your Chromecast, mobile phone, and Wi-Fi router.
3. Uninstall and reinstall the affected apps.
4. Try to use a different casting device (Example: phones, tablets, computers).
5. Do another reset on your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Flor1951,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey Flor1951,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Flor1951]

Hi Jeran and Jennifer, thank you for your comments! Apologies for the delay!

Unfortunately I followed all of Jennifer's recommendations and I still cannot link my cell with the Chromecast, although I did configure it correctly after factory reset, I cannot cast content, the device shows as if I could pick it as casting device but after a few seconds it shows an error message. My husband's cell can cast alright.

Any other ideas?

[Jeran]

Hey there Flor1951,

No problem at all! We can try a few more things to figure this out. First, would you let me know what specific error you're getting? The troubleshooting steps can depend on what the message is. I would also check out this post posted by a similar Motorola user, and follow the troubleshooting steps that they've provided.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Flor1951]

Hey Jeran, thank you for your reply! This Is strange, I was about to try to cast and send you the error, but I can now cast to my Chromecast alright, I tried 3 apps: Disney+, Youtube and Star+ and they all ran ok! I set up a new smart TV a couple of days ago, could this have anything to do?? 😯 I don't know but the problem seems to be solved, I believe you can go ahead and close this thread.

Thank you all for the help, great community 👏🏻

[Azarco]

Hello Flor1951,

Awesome! It's great to hear that everything is working on your end and everything is sorted out. I'll mark this case as complete and lock the thread now. Should you need help with your Chromecast, feel free to start a new thread and the Community would be glad to assist you.

Cheers,

Alex