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My Chromecast with Google TV says "device not certified"

Zel
Community Member

I'm trying to download the DStv app which requires that the device be Play Protect certified. 

In the settings section of my Chromecast it says that the device is not certified. 

Google's help page on the topic says it should be certified.

Anyone else have this issue? How did you resolve it?

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hello Zel,

 

Thanks for reaching out. Let's sort this out. 

 

Is this only happening when downloading the DStv app or across all apps? Could you share a photo of the issue? Try to reboot your Chromecast and plug it in on a different HDMI port on your TV. Also, if the issue is isolated with DStv app, please reach out to the app developer for further help.

 

Thanks,

Jennifer

Zel
Community Member

Hi Jennifer

It must've been a timing thing. The next day when I looked again the status had updated to certified. Thanks for responding, though!

 

 

 

 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for the swift reply and for keeping me in the loop. Glad to hear that everything is up and running now. In the meantime, do you still have other questions and concerns?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Zel,

 

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you need help in the future, You know where to find us.

 

Best,

Jennifer