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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 202 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27055 Views
  • 0 replies
  • 12 kudos

Resolved! Wi-Fi network not listed in the Chromecast set up

Friends, trying to set up the Chromecast. Connected to the Chromecast Wifi on my iOS device. The device was able to scan and identify the chromecast's 4 digit code. On the next step when we need to select the WiFi network to be used for chromecast, m...

cant setup Chromecast

hail and well met!first I have no idea what gen my chromecast is, i just got it since i cant use crunchy on ps3 anymore. i have a nonsmart samsung tv and a google pixel phone. whenever I try to set it up it says it needs further set up and takes me t...

Audio Dropping Sound - Center Channel

Hello,We have had our Google TV since Nov 7, 2021. We changed out our receiver for a new unit utilizing Dolby Atmos with Dirac Live tuning in March. That unit ended up being defective and was swapped. Everything seemed fine from April til a few weeks...

Resolved! Sleep timer

Hi I bought the device for my mother who had difficulties using my old smart tv. We are overall satisfied with the simplicity of use except for the sleep timer. We’d like to find a way to off the tv after a set time of inactivity. When trying to set ...

New WiFi now can't connect my Chromecast

I got a new WiFi so I reset my Chromecast. Then open up my google home app to add it back on but it will not let me get bye the WiFi part it will not connect. Help please

Tisha204 by • Community Member
  • 1027 Views
  • 4 replies
  • 0 kudos

Chromecast problem? Random skips

I have a problem where (not 100% sure if culprit) chromecast may randomly skip my streams, but not consistently.Streaming from tablet, Website A, show A: No problemsStreaming from tablet, Website A, show B & C: random skips throughout the show (skips...

kckunkun by • Community Member
  • 1558 Views
  • 3 replies
  • 0 kudos

Chromecast Ultra running Youtube TV freezes or shuts down TV

I am having problems with my Chromecast Ultra running Youtube TV on a recent LG TV. At times the TV shuts down or the picture freezes and I have to reboot the TV. I unplug the Chromecast and that resolves the problem but it is very annoying. What sho...

wmartinf by • Community Member
  • 1633 Views
  • 7 replies
  • 0 kudos

My Chromecast is stuck on screen saver.

My Chromecast is stuck on the screensaver. I rebooted and I remove the batteries from the remote for two minutes and then put them back in and it's still stuck on screensaver. What do I do?

erinvwv by • Community Member
  • 2955 Views
  • 3 replies
  • 0 kudos

Resolved! Disconnecting Chromecasts

I am in a school environment with 25+ Chromecast Ultra's. The Chromecasts are connected to ceiling mounted projectors and connected to our internal Wifi. Since the beginning of school teachers have been reporting getting disconnected from their rooms...

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