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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
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  • 11 kudos

Resolved! Restricted mode while casting to YouTube

 Hi,Whenever I try to play slightly more non-child like videos on YouTube by casting from my iPhone it comes up with a message stating restricted mode is on - this is definitely an issue with the casting as the videos play perfectly fine through my p...

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My Chromecast with google tv not connecting to Wifi

I I just bought my Google Chrome cast with Google TV built-in. And at the set up process when I try to connect it to the Wi-Fi it will not connect. The Wi-Fi that I am trying to connect to is a school Wi-Fi, Kennesaw State University. This Wi-Fi requ...

Resolved! Chromecast remote white light always on

My chromecast remote won't work and keeps the white light always on. I tried changing batteries, updating it, using google tv to reset it, everything. I've even tried three different brand of batteries and nothing works. This is getting annoying, any...

Mellowor by Community Member
  • 82747 Views
  • 4 replies
  • 4 kudos

Chromecast issue with pixel phone

I have a pixel 6 phone and a 3rd gen Chromecast device. I changed out my modem and router recently and I am now getting conflicting messages on my devices. My Chromecast says it can't connect to wifi and my pixel says the Chromecast needs to be activ...

chammer09 by Community Member
  • 741 Views
  • 4 replies
  • 0 kudos

Chromecast audio will not pair newto fibre+2.0 modem

I had this working fine before my new modem showed up today. I was able to setup the chromecast ultra easily. Trying to setup the audio, I can find it, I can play the test audio but when I try to connect to the network I get the message "cannot commu...

Picture Quality on Samsung TV

I've got my Chromecast connected to my Samsung TV via an HDMI port. The picture quality is awful. It's really pale and slightly metallicy. Does anyone know what could be causing this?

Chromecast not casting

My chrome cast is connected to wifi and to my TV but I have issues casting to is from supporting apps every time I try. Sometimes Spotify will work, sometimes not, Netflix hasn’t worked in around 3 months, and occasionally Amazon prime and Disney Plu...

RosieB by Community Member
  • 1035 Views
  • 4 replies
  • 0 kudos

YouTube overlay hiding screen while pause

I'm using my 3rd gen chromecast to cast youtube from my PC to my monitor (it isn't a google nor android tv). When I pause the video a pause menu pops up that covers half the screen making it impossible to read or see. stays up indefinitely. The only ...

Resolved! Google Chromecast Screensaver Gallery?

Is there a gallery somewhere of all the google chromecast images that pop up in ambient mode? You can only see the last 5 photos unfortunately and so I missed this one photo of a bridge that I’d like to find and save, if possible.

Springs03 by Community Member
  • 963 Views
  • 4 replies
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Resolved! Chromecast

Having issues with 2nd gen chromecast. Bought last year and worked fine. Now loops videos when casting e.g it will repeat a 10/15 second portion of what is being casted and play on for a while before doing same thing again. Also skips portions of wha...

Chriswnbs by Community Member
  • 1091 Views
  • 5 replies
  • 1 kudos
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