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Streaming

Forum Posts

Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 17453 Views
  • 0 replies
  • 10 kudos

Resolved! Chromecast remote not working

I factory reset my remote and chromecast as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started.

ET1 by Community Member
  • 986 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV pausing when locking phone

I have a Chromecast with Google TV. When watching videos, it seems regardless of what app I am using e.g Disney+, Google TV, YouTube playback pauses whenever I lock my phone despite the fact that I'm playing the content on the Chromecast natively rat...

Chris5626 by Community Member
  • 1159 Views
  • 3 replies
  • 0 kudos

Chromecast TV has developed an annoying audio delay on streaming channels

My Chromecast TV has recently developed an annoying sound delay. It has been going on for about a week. I have tried everything I can think of to get it to sync, I have reset, factory reset, unplugged, checked the settings, etc. So far I have not fou...

nuvz by Community Member
  • 7508 Views
  • 22 replies
  • 0 kudos

Resolved! Google chormecast Model H2G2-42 broke

I recently bough a first generation Chromecast and for 2 months it was working fine until recently when I pulled it out of my TV to use it on vacation... The hdmi output just snapped off and sadly, I can't use it anymore. Can it be replaced? I'd like...

Nick2639 by Community Member
  • 750 Views
  • 4 replies
  • 0 kudos

Conflicting Google Accounts with YouTube and YouTube TV apps

Hi All,Here's the setup for a Chromecast with Google TV.My mom has 2 Google accounts, one for YT, one for YT TV. Fo simplicity sake I'll map it like this:YouTube - #YouTube TV - #Everything worked fine until about 2 weeks ago, when she mentioned that...

vksolanki by Community Member
  • 1283 Views
  • 9 replies
  • 0 kudos

Resolved! Factory rest

I have just moved home and changed to a new wifi. I can't set up the chromecast or pair my phone to the device as it remembers the old wifi. I shave tried to remove network to no avail. There isn't a button or a tile to push on my Chromecast device s...

Siepeen by Community Member
  • 1131 Views
  • 4 replies
  • 2 kudos

chromecast built-in poor quality

I have a tcl 50c715 Android tv with chromecast built-in, it's doing great job when casting from by phone directly when casting screen, but when I cast from several of my windows 10/11 laptop to the tv it has poor quality, just like 360p video with ab...

ericbig66 by Community Member
  • 1085 Views
  • 2 replies
  • 0 kudos

Chromecast Not Showing Up in Home

Just got a brand new Chromecast set it up with Google Home but now I cannot connect any devices to it. On my television I see changing backgrounds, the time and Google. When I open Home, there is nothing there and I cannot cast to it from any devices...

Jeff11 by Community Member
  • 676 Views
  • 3 replies
  • 0 kudos

Resolved! Replacement Remote Will Not Pair

I have purchased a replacement remote for the plug-in Google Chromecast device and it will not pair. The prompts do not come up on the TV screen. I have tried unplugging the Google Chromecast unit from the power source, and pressing the home and back...

Leecia by Community Member
  • 1252 Views
  • 8 replies
  • 0 kudos
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