My Google tv remote won’t work

[Anthonyh909]

My Google TV remote won’t work. I kept on putting on new batteries and it was just heating up not working. It just won’t work

[RXShorty]

Hi @Anthonyh909 

Did you try updating the remote? 😊

[Jeran]

Thank you for helping out on this thread, RXShorty!

Hey there Anthonyh909,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Anthonyh909]

Can I fix my TV remote?

[Jeran]

Hiya Anthonyh909,

Outside of replacing the batteries, making sure the remote is up-to-date on its firmware, and factory resetting the remote, there isn't much more a user can do. Let me know if you've attempted all of those steps, and if the problem still persists. However, you also mentioned the remote is heating up. How hot is it getting? Is it uncomfortable to touch? If so, we may need to get that remote replaced ASAP.

Best regards,

Jeran

[Jeran]

Hey Anthonyh909,

Do you have any more questions that we can address? 

Thank you,
Jeran

[Jeran]

Hey Anthonyh909,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran