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My chromecast with google tv stuck with google logo “G”

Ortize73
Community Member

My chromecast with google tv stuck with google logo “G”

I cant reset or force reset i cant do any thing i try to hold the button about 30 second it didnit work please i need some help
4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Ortize73 

Sorry to hear you are having issues.

Did you try the factory reset while connected to the power adapter?
Also could you try a different power adapter?

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, RXShorty.

 

Ortize73, have you tried the steps shared by our Product Expert? Do you still need help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Ortize73,

 

It's us again. We want to check if you still need help. Feel free to reach back if you do.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Ortize73,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer