Não consigo transmitir o app da Disney!

[RafaelLima]

Boa noite, gostaria de informar que estou com problema para transmitir apps do grupo Disney!!!

Alguém sabe a solução?

Att,

Rafael  Gomes de Lima

[JenniferV]

Hi RafaelLima,

Thanks for posting and sorry for the late response. Let's sort this out.

A few questions:

1. Is this only happening when casting from the Disney+ app?
2. Are you getting any error messages when casting from this app?
3. What mobile phone are you using for casting?

Please try to uninstall and reinstall the Disney+ app and reboot your mobile phone and Chromecast. Trying on a different mobile device and resetting your Chromecast might also help.

Note: If the issue is isolated when using the Disney+ app, please reach out to the app developer for further assistance.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Still need help?

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran