Netflix app won't play certain titles.

[Hubbitron]

Locke & Key Season 2 just dropped and the only device that won't play it is my Chromecast with Google tv. That also means I can't use the Philips hue system I bought to enjoy it 😢 

This is the error I get when trying to play Locke & Key or Midnight Mass on Netflix. I have gone through every step including a factory reset on the Chromecast. Please help. Also movie rentals via Google tv can only be watched by searching them in my purchases on the YouTube app....

[djtetei · Accepted solution]

In my country, the tiles you mentioned plays without problems the entire season.

Now, on your part, although the season's episodes are listed on Netflix, it is possible they are not ready on the server for your country.

Have you tried to play other episodes and they work? If they work and others don't, it may be some problems on the Netflix side.

I would advise you to be patient a few days, then try again.

[djtetei · Accepted solution]

In my country, the tiles you mentioned plays without problems the entire season.

Now, on your part, although the season's episodes are listed on Netflix, it is possible they are not ready on the server for your country.

Have you tried to play other episodes and they work? If they work and others don't, it may be some problems on the Netflix side.

I would advise you to be patient a few days, then try again.

[Ashepherdson · Accepted solution]

Agreed with djtetei, as netflixs own error page says "We're looking into this problem. To help us investigate, please contact Netflix Customer Service."

https://help.netflix.com/en/node/59709

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Hubbitron, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei and Ashepherdson!

Best regards,
Jeran