Network changed, can't find living room TV on new network

[kath76]

This has been one domino setting off another. Have T-Mobile Gateway 5G, which acted up last night. Did a factory reset, it's now working, but renamed new network. All our devices seem to be on the network except can't get Chromecast 2nd gen to connect to TV. Did a factory reset on Chromecast, solid white light is on, it said it was connected to the Samsung TV and the code matched. TV is on same network as my Pixel 6, double checked passwords. 

Google Home shows 1 device, the living room TV, but clicking on it says "Can't see Living Room TV on this Wi-Fi network." From all I can tell, everything is online and connected to the same network, but Google Home says it isn't. Any help is appreciated!

[Jeran]

Hey there kath76,

I apologize about the late response, thank you for your patience! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking problems can be difficult. Let me just ask you some questions about what's happening:

• Have you already seen this article on troubleshooting your connection?
• Is everything set up on the same 5GHz network band?
• Is the 5GHz network band channel set to a lower range? (36-48)
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

Thanks for the help, Jeran.

kath76, how's it going? Still need our help? If yes, please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hi kath76,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[kath76]

Thank you for the replies. I’ve been traveling, so haven’t been able to try the troubleshooting yet. I hope to do so tomorrow morning, so probably still need the help. I’ll reply after I check it; thanks.

 Kathy

[kath76]

Was finally able to try this again, and it works now. Two things I did which may or may not have helped: the T-Mobile Gateway was unplugged for several days, then restarted, and I removed "Living Room TV" and added "Family Room TV". Other than that, I didn't need to try any of the additional troubleshooting steps suggested after my initial post. Thanks for reaching out to me.

[JenniferV]

Hey kath76,

Awesome! Glad to hear the issue has been sorted out and thanks for sharing your resolution in the community — we appreciate it!

In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[kath76]

No, I'm happy all is working. Thanks!

[JenniferV]

Hey there,

Got it and you're welcome. In that case, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Cheers,

Jennifer