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Network connection

Vanilla
Community Member

We recently changed our wifi password And now the chromecast device is showing that it can't connect to the network. I wanted to put the new password in but I don't know how to.

4 REPLIES 4

Byteguy
Gold Product Expert
Gold Product Expert

First, try just going into the Google Home app and doing the setup instruction again.

If that's not an option, here is more details about reseting your Chromecast device so you can start over:

https://support.google.com/chromecast/answer/7331010

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the help, Byteguy and Jeran.

 

Vanilla, how's it going? Still need our help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Vanilla,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer