01-29-2024 08:04 AM
I had a chromecast remote that does not work (or barley does). I cannot get my new remote to pair. (a) It does not automatically pair as I've been told after the batteries are put in. (b) It does not pair when I hold the back arrow and home button(s) simultaneously.
Using the old remote, I can get to Settings->Remotes & Accessories. I can see the old remote. When I attempt to pair (selecting Pair remote or accessory, and hit the Back (plus) the Home buttons, the new remote never pairs.
I am reluctant to choose Forget the remote I have working (thinking it won't allow two remotes to pair at the same time) because if I loose the one I have I no longer can use my TV if pairing still fails. The TV is out dated (not a Smart TV) so I have no way of adding applications (YouTube TV, YouTube, Netflix, etc)
What to I do? Please help.
Steve Doolittle
01-29-2024 01:28 PM
I am in the same boat. Old remote does not work at all. Bought a new one. It will not pair. Pressed button on the dongle, put batteries in remote……nothing. Pressed home and back for the 3 seconds……..nothing.
what do we do ‘google ‘ ?
can you guys help us ?
01-29-2024 02:24 PM
Well, it finally worked.
after doing the same thing many times, it finally worked..
i followed the instructions , i did it countless time and it finally worked. Weird.
02-01-2024 05:25 PM
Hi folks,
Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Kindly try this workaround:
If it persists, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.
Let us know. We look forward to your response.
Thanks,
Kimy