New Remote Not Pairing

[NormanBates]

I had a chromecast remote that does not work (or barley does). I cannot get my new remote to pair. (a) It does not automatically pair as I've been told after the batteries are put in. (b) It does not pair when I hold the back arrow and home button(s) simultaneously.
Using the old remote, I can get to Settings->Remotes & Accessories. I can see the old remote. When I attempt to pair (selecting Pair remote or accessory, and hit the Back (plus) the Home buttons, the new remote never pairs.
I am reluctant to choose Forget the remote I have working (thinking it won't allow two remotes to pair at the same time) because if I loose the one I have I no longer can use my TV if pairing still fails. The TV is out dated (not a Smart TV) so I have no way of adding applications (YouTube TV, YouTube, Netflix, etc)

What to I do? Please help.

Steve Doolittle

[Saltoo]

I am in the same boat. Old remote does not work at all. Bought a new one. It will not pair. Pressed button on the dongle, put batteries in remote……nothing. Pressed home and back for the 3 seconds……..nothing.

what do we do ‘google ‘ ?

can you guys help us ?

[Saltoo]

Well, it finally worked.

after doing the same thing many times, it finally worked.. 

i followed the instructions , i did it countless time and it finally worked. Weird.

[Kimy]

Hi folks,

Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Kindly try this workaround:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Pair and observe.
• If it persists, you can factory reset the remote and pair it again.

If it persists, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.

Let us know. We look forward to your response.

Thanks,

Kimy