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New (replaced) Chromecast remote does not connect to Chromecast. What do I need to do?

Chainsaw
Community Member
1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert
Let's try these steps:
  1. Remove the batteries from the remote.
  2. Using your phone or other remote to navigate, go to Settings Remotes & Accessories.
  3. Select your remote and choose to Forget it.
  4. Choose Pair remote accessory to start a new pairing.
  5. Hold the home button on the remote down and re-insert batteries while holding the button down. 
  6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

View Recommended Answer in original post

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert
Let's try these steps:
  1. Remove the batteries from the remote.
  2. Using your phone or other remote to navigate, go to Settings Remotes & Accessories.
  3. Select your remote and choose to Forget it.
  4. Choose Pair remote accessory to start a new pairing.
  5. Hold the home button on the remote down and re-insert batteries while holding the button down. 
  6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Chainsaw, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran