No conecta, luz roja fija, no vuelve a modo fabrica

[Pmosetto]

Mí chromcast 1ra generación no se conecta a la red, queda la pantalla negra, la app home no lo detecta, apretando el botón no vuelve a modo fabrica, la luz se mantiene fija de color Rojo.

[Jeran]

Hey there tjjfitz,

I'm real sorry about the late response, thank you for your patience! Were you able to fix your Chromecast? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Have you tried factory resetting the Chromecast from the Google Home app?
• Are you in a supported country? 

I look forward to your response, and if you had any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Pmosetto, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran