Not sure if its ultra

[Dbiker123]

I'm trying to hook up my chromecast . On my android on home app I hit get started.  The next page says " ok " but it does not light up clicking on it does nothing ... any ideas? 

[Jeran]

Hey there Dbiker123,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know setting up the device can be tricky at first. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What color is the LED light on the Chromecast?
• Are you connected to a 2.4GHz network band, or a 5GHz?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Dbiker123, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran