Passing the Buck

[StarkActual]

So, Support here at Google tells me Vizio disabled Ambient Mode on the built in Chromecast on the new TV I just bought.. Vizio tells me Google killed it for them. 

Super cool that I no longer know who to trust or blame. 

Any ideas?

[Kimy]

Hi StarkActual,

Thanks for posting here in the Google Nest Community. Google manufactured the Chromecast devices that became appealing to users. TV, soundbar, and AVR manufacturers realized the great benefits of integrating this device into their products to attract consumers. Chromecast devices (including built-ins) should all comply with the cast technology standards in order for it to work with cast-enabled apps, different casting sources, platform-specific requirements (Smart TVs, etc.), manufacturer exclusives (Ambient mode, etc.), and different sorts. Now, these manufacturers can modify the Chromecast unit to perfectly match whatever they intend for their products, but they should comply with the standard that the actual Chromecast devices are following. If Google had applied the changes, not just Vizio but Sony, Samsung, Hisense, Panasonic, JBL, Yamaha, and hundreds of other manufacturers that incorporated Chromecast into their products would have been affected too. I hope this clarifies the confusion. Let us know if you still have questions.

Thanks,

Kimy

[StarkActual]

So, anything that can be done to force them to "comply"?

[Kimy]

Hi StarkActual,

The supplier of the parts, hardware, etc. can only stick to what was agreed upon. It’s not Google’s call to make. There’s a reason why Google sells the actual Chromecast device, while manufacturers get the hardware/parts then integrate them into their own products. I hope my explanation makes sense to you. Vizio might have a customer community just like this; other users may have a way with it that can help you. I suggest you check it out.

Thanks,

Kimy

[Princesss]

Hello StarkActual,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy