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Password on Chromecast

Mark20
Community Member

I’ve installed Chromecast and everything is fine until I get to the sign-in section that asks for email and password but when I enter password it says it’s incorrect so I changed password and it still says it’s incorrect 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Mark20,

I'm sorry to hear that your Chromecast is having issues signing you in, I'd be happy to help you get this figured out. First, if you haven't already, go ahead and soft restart the Chromecast:

 From Google TV

  1. Using your Chromecast Voice Remote, in the upper right of your TV screen, select your profile and then Settings .
  2. Select System and then Restart and then Restart.

From the power source

  1. Unplug the power cable from Chromecast with Google TV.
  2. Leave it unplugged for one minute.
  3. Insert the cable back into Chromecast with Google TV.

Note: When you unplug Chromecast with Google TV from the TV’s HDMI port, it does not reboot the device. It must be disconnected from the power source in order to reboot.

 

Afterwards, try logging in again. If it still gives you issues, you may need to look at resetting your Google Account's password.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there Mark20,

Do you have any more questions that I can address? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Mark20,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran