cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Streaming

Blog Posts

Google TV Streamer is now available! Read more

Help Center

Forum Posts

Start a conversation

Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25758 Views
  • 0 replies
  • 11 kudos

Resolved! Trouble redeeming Netflix promotion

I just bought Chromecast with Google TV Netflix bundle. Having trouble redeeming the Netflix bundle. Kept getting "The signed in account isn’t eligible for this offer. Sign in with the account used to set up your Chromecast with Google TV."I tried 2 ...

Adityaax by • Community Member
  • 1073 Views
  • 4 replies
  • 1 kudos

SOLVED: Chromecast crashing WiFi

I recently purchased Chromecast with Google TV to replace my Roku devices. Long story short, neither would stay connected to WiFi for very long before crashing my WiFi router (Netgear R7800). Bought an ethernet adapter for the first one when I couldn...

sporteus by • Community Member
  • 4500 Views
  • 4 replies
  • 0 kudos

Chromecast firmware update

Today when I started my TV, I got an update notification, hangs at 0%, and fails shortly afterwards. Now it says there's a network failure, but there's nothing wrong with my network. Device shows current firmware update, so I'm not sure why it's tryi...

davidjurss by • Community Member
  • 11772 Views
  • 31 replies
  • 0 kudos

how to secure chromecast on a public network?

Unable to control chromecast over a public network such as a hotel. Everyone having access to the network can stream to my Tv, that makes it difficult to control your own Media. Is there any way we can add a layer of security to this?

Resolved! Chromecast built in on new device

Hello, we are currently building up a TV box on Linux. What options are there to have chromecast built in natively?What do we have to do for that? Or is it not possible at all?Thanks a lot

smartdings by • Community Member
  • 1564 Views
  • 6 replies
  • 0 kudos

Resolved! Voice Match not finding all devices

I have several Google devices, such as mini's, lights, hub, speakers, etc. which all are working fine on my Google Assistant voice match. I can ask Google to turn them on and it does. We have 3 Google Chromecasts and when I instruct Google to turn th...

Not a clear picture

When I chrome cast to my kogan TV from my Android phone I get half a screen of the show distorted with lines. The sound comes thru it's just the picture.Yes I have tried turning the TV on and off, disconnecting the WiFi....nothing seems to solve the ...

Nico1979 by • Community Member
  • 872 Views
  • 4 replies
  • 1 kudos

Resolved! Denon AVR HDCP 2.3

I have a Denon AVR-s760h, I have plugged in my chromecast and I CANNOT watch 4k movies. I have set the HDCP to 2.3 and it still does not work, since the chromecast is compatible with 2.2! There is no update or any way to fix this? Thanks a lot

Vozvegetal by • Community Member
  • 4313 Views
  • 8 replies
  • 0 kudos

Resolved! Chromecast 2 and 3 won’t connect to 5Ghz Wifi

All 3 Chromecast lost connection to my 5Ghz wifi band after the recent update. I tried reset and set-up. Nothing works. Only works with 2.4Ghz band now. All my other devices at home has no issues connecting and working with 5Ghz wifi. Google screwed ...

AndRam by • Community Member
  • 50357 Views
  • 21 replies
  • 10 kudos
to vote
Labels