Factory reset Chromecast - Parent permission

[music4mybumhole]

I have switched ISP and need to set my Chromecasts up again. 

Unfortunately when I try to connect to the WiFi, I get the 'could not communicate with your Chromecast' error.

I am trying to factory reset it, however I then get a 'Parent permission needed' message.

I don't and have never used any parental controls.

Can anyone help get around either issue?

Thanks 

[David_K]

First time I'm hearing about this kind of error message. Do you have a photo perhaps?

In any case, follow the steps in the help article below that shows how to find the reset button on every model of Chromecast. It's always on the edge of the Chromecast itself, near to the power input. Once you've found the reset button, follow the steps in the next help article to factory reset your Chromecast.

How to find the physical factory reset button on your Chromecast

How to factory reset your Chromecast

[JenniferV]

Hi folks,

@David_K, thanks for the help. I appreciate it!

@music4mybumhole, how's it going with your Chromecast? Still need our help?

Thanks,

Jennifer

[music4mybumhole]

Thanks, yes all sorted.  I had forgot about the physical reset button.  That worked.

Cheers

[JenniferV]

Hi music4mybumhole,

Awesome — happy to hear that this has been sorted out. 

Since the issue is now resolved, I'll lock this thread. Feel free to create a new one should you have some more questions or concerns in the near future and we'll be more than glad to help.

Best,

Jennifer