04-01-2022 09:46 AM
Buenas tardes, tengo problemas en varios Chromecast de versión 3. Al conectarse a la red 5 GHz por primera vez, se actualiza el firmware y posterior a ello, no reconoce la red si se encuentra en un canal superior a 100.
Los ISP no permiten cambiar los canales en el router.
La diferencia de velocidad de 2.4 y 5 GHz es considerable, que es la "solución" de algunos asistentes...
04-18-2022 04:09 PM
Hi RodrigoCL,
Thanks for reaching out and sorry for the late response. Let's sort this out.
Quick questions: Is the Chromecast near the cast device? What exact message are you getting when setting up your chromecast in the Google Home app?
Try these steps:
Keep me posted.
Thanks,
Jennifer
04-21-2022 12:11 PM
Estimada Jennifer, hice paso a paso lo que indicaste.
No me funcionó.
Indica: Se produjo un problema de conexión durante la configuración. Chromecastxxxx no se puede conectar a Redxxxx5G. Verifica el nombre de la red Wi-Fi.
Debo reconocer que de esta forma logra visualizar la red de 5 Ghz, pero no se logra conectar...Si modifico el canal en router, no tengo problema, si lo dejo en automático y configura uno superior a 100, error...
04-25-2022 08:06 AM
Seguí los todos los pasos, utilicé el canal 157 y no fue posible...
Se produjo un problema de conexión durante la configuración.
Cambié a canal 44 y funcionó, pero que hago cuando el router no me permite cambiar canales???
04-25-2022 06:11 PM
Hey there,
Thanks for getting back to us. If it does work when changing the channels in your router settings, it means that there's no issue with the Chromecast. I'd suggest you reach out to your router manufacturer or ISP for additional help.
Thanks,
Jennifer
04-26-2022 05:18 AM
Permítame discrepar, como va a ser normal que el aparato no interprete TODOS los canales de la red WiFi de 5 Ghz.
Cabe señalar que la version 1 de ChromeCast no presenta ese problema. Es mas antiguo, pero acepta TODOS los canales...curioso.
Me da la impresión que los técnicos programadores, no se han percatado de ese problema, quedando solo en opiniones de community managers...
Saludos.
04-26-2022 06:19 PM
Hey there,
I understand. I'd suggest you try to connect your Chromecast using a mobile hotspot to isolate the issue. If it does connect to the hotspot, please try to reach out to your router manufacturer or ISP for further assistance. This might be an issue with your router.
Best,
Jennifer
04-30-2022 01:32 AM
Hi there,
How's it going? Still need help?
Thanks,
Jennifer
04-30-2022 02:51 PM
Estimada Jennifer, aún se mantiene el problema...🥴
04-30-2022 06:26 PM
Hi RodrigoCL,
Thanks for the update. I just want to inform you that on the 5GHz band, you can only set channels between 36-140, but not more than 140. That's why it was able to connect when you changed to channel 44. You may try to change channels between 1, 6, or 11, for the 2.4GHz.
Thanks,
Jennifer
05-03-2022 06:27 PM
Hi there,
It's me again. Do you still have other questions and concerns?
Thanks,
Jennifer
05-04-2022 06:28 PM
Hi RodrigoCL,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
05-04-2022 06:53 PM
Estimada Jennifer, el problema se mantiene. No puedo conectar el aparato a red 5 GHz cuando tiene un canal superior a 100😢
05-05-2022 08:44 AM
Hey there RodrigoCL,
I'm sorry to say, but the recommended 5GHz network channel range is anywhere from 36-48. This was a fairly recent change by Google, but it is an intended change. If this is something you would like to see reverted in the future, please submit feedback via the Google Home app. While Google won't respond directly back to you, they take all feedback seriously.
If you had any other questions or concerns, please let us know.
Best regards,
Jeran
05-09-2022 08:39 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
05-12-2022 08:59 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
05-16-2022 10:20 AM
Hey there!
We haven't heard back from RodrigoCL, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!
Best regards,
Jeran
07-28-2023 06:38 AM
Tengo el mismo problema tengo 3 chromecast y 2 de ellos se desconectan cuando los channels se cambian superiores a 100 pero un chromecast se mantiene siempre conectado asi el channel en cualquier numero. Entonces debe ser un problema de configuracion o algo como se puede actualizar?