Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.
A few questions: what's the LED status on your Voice Remote? Are the buttons not working? When did the issue start?
Give these steps a try:
Let me know how it goes.
Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.
Thanks for lending a hand, Mel.