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Rentals from Google Play Won't Play - Second Post

MurphME
Community Member

Hi!

I posted this question a while back and the only responses I got was from others who are having the same issue. A "Community Specialist" decided to close the post instead of offering assistance. Maybe this forum isn't used to assist customers?

Here's the link to the issue, pictures, and details.

https://www.googlenestcommunity.com/t5/Chromecast/Rentals-from-Google-Play-Won-t-Play/td-p/113139

Looking forward to any and all help!

 

Kevin

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello MurphME,

 

Thanks for posting and we apologize if your old thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our Community fresh and relevant. This includes locking threads after a period of inactivity.

 

Let me assist you with this by trying the suggested steps below:

 

  1. Make sure the casting device is Wi-Fi enabled and connected to the same Wi-Fi network as the Chromecast with Google TV.
  2. Close and reopen the Google Play Movies & TV app.
  3. Make sure that the casting device (phone or tablet) has the latest version of the Google Play Movies & TV app.
  4. Play a movie on the mobile device using the Google Play Movies & TV app. If it works, the issue might be caused by the Google Play Movies & TV app (rather than the Chromecast device).
  5. Cast from another app and another casting device (phone or tablet).
  6. Clear the cache and data of the Google Play Movies & TV app again.
  7. Reboot the mobile device, the Chromecast device, and the router.
  8. Factory reset your Chromecast with Google TV.

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi MurphME,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer