I posted this question a while back and the only responses I got was from others who are having the same issue. A "Community Specialist" decided to close the post instead of offering assistance. Maybe this forum isn't used to assist customers?
Here's the link to the issue, pictures, and details.
Looking forward to any and all help!
Thanks for posting and we apologize if your old thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our Community fresh and relevant. This includes locking threads after a period of inactivity.
Let me assist you with this by trying the suggested steps below:
Let me know how it goes.