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Right button on directional pad not working on Chromecast Remote

jrrrsmith
Community Member

The right button on the directional pad stopped working recently. If I press down very hard on it, it will sometimes work. I have tried resetting the Chromecast and this didn't resolve the issue. Is it possible to get a replacement remote?

2 REPLIES 2

Byteguy
Gold Product Expert
Gold Product Expert

That sounds like a hardware issue in your remote.

If you're still under warranty, you can get a replacement.

https://support.google.com/googlenest/answer/10367042

I use the Virtual Remote 90% of the time now.

Or, depending on your country, you can buy a new one

https://store.google.com/product/chromecast_google_tv_voice_remote?hl=en-US

Also, if you have a compatible Android device, you can use a Virtual Remote on your phone or tablet.  That will save a lot of wear-and-tear on your physical remote.

https://support.google.com/chromecast/answer/11221499

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran