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Streaming

Forum Posts

Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 16275 Views
  • 0 replies
  • 10 kudos

Resolved! Remote Pairing Incomplete

Tried all solutions listed in forum. Chromecast Remote with voice begins pairing, MAC address is found, but the search never completes. Buttons for TV control work (volume, source, power on non-smart Samsung) but remote cannot control Google TV.

delores by Community Member
  • 754 Views
  • 3 replies
  • 0 kudos

Chromecast providing two IP and MAC address to modem router

My chromecast has 2 Mac or wifi address both syncing to my modem. I’ve disconnected and unplugged and nothing is changing. Is this a common issue? Can it be fixed so it doesn’t cause traffic on the wifi?

Cogdeluxe by Community Member
  • 502 Views
  • 3 replies
  • 0 kudos

Resolved! IMEI number for Chromecast 4K

How can I find my IMEI number so I can connect to my router? 

trogg by Community Member
  • 959 Views
  • 4 replies
  • 0 kudos

I don't know which Chromecast.

It's not mine. All I know is it keeps connecting to my phone without my permission. And I can't find an option to stop this from happening. Its annoying.

Resolved! No dialogue in my audio

I only have the background soundtrack I have no dialogue sound and can’t seem to fix it

Jamie70 by Community Member
  • 1484 Views
  • 5 replies
  • 0 kudos

Movies from Google Play Store won't play on Chromecast on Google TV

I purchased a movie from Google Play Store on Chromecast with Google TV. It works fine initially. However, when I tried to play it again, it says "there was an error". I didn't have a problem playing the same movie on my iPad. I have tried to clear c...

theorb by Community Member
  • 1020 Views
  • 3 replies
  • 0 kudos

Unplug Chromecast because it disconnects.

Just set up a new Cast 4K. When we switch TV inputs, Cast disconnects and has to be unplugged, then plugged back in. Do we have a setting wrong?

Keith6 by Community Member
  • 503 Views
  • 3 replies
  • 1 kudos
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