Sling TV voice command error: "To play that you need a premium subscription"

[ckib16]

Hello all - here's an error I just started getting with Sling TV voice commands (Chromecast with Google TV):

• Using any voice commands like "Watch FX on Sling TV" or "OK Google, show TBS on Sling TV" results in this error: "To play that, you need a premium subscription"

• I've tried all the published voice commands here - https://support.google.com/googlenest/answer/9652083?hl=en&co=GENIE.Platform%3DAndroid

Some background

• The Sling TV voice commands initially worked for me on first setup of Google TV, but now don't

• Chromecast with Google TV attached to TCL TV

• Active/paid Sling TV subscription

• Linked Sling TV as "Live TV service" in Google Home account per https://support.google.com/googletv/answer/10059392#linkservices

Troubleshooting so far:

• Power Chromecast on/off via menu

• Sign out/in of google account

• Unlink & re-link Sling TV subscription via Google Home app

• Factory reset Chromecast & go thru entire set-up again & re-link Sling TV service

No luck. Voice commands still won't launch live Sling TV channels. For some reason the Sling TV integration just seems to have broke for me, and I can't reset it. Very frustrating because these same commands used to work. Any ideas?

[Jeran]

Hey there ckib16,

I apologize about the late response, thank you for being patient! Were you able to fix that Sling TV issue? If not, I'd be happy to help out where I can. Looking at the troubleshooting you have already attempted, there may be an underlying issue somewhere. Would you be willing to re-create this issue, then submit feedback via Google TV? That way our engineering team can look deeper into this issue.

I am sorry I couldn't have been more helpful, but if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[ckib16]

Hey @Jeran - no problem. I've already submitted feedback via Google TV ap. And also called to talk to a specialist. No solutions were provided, just more collecting information.

I've googled the error message pretty extensively, and haven't found many other leads. Any help would be appreciated.

[Jeran]

Hey there ckib16,

I'm sorry for the slow response times, but here are some steps that I recommend that you try here:

• Confirm that the services are linked using Google Home app (Assistant settings > Videos).
• Confirm that the accounts are linked via the Chromecast with Google TV (under its settings). For the purpose of isolation, try having only 1 linked account for now.
• Does the issue occur if voice commands are given to Chromecast remote only, or also with other devices such as Google Home?
• Using Google Assistant app (with same account signed in) on phone > test to voice cast to Chromecast: "Watch FX on Sling TV on [Chromecast name]"
• Finally, make sure to enable personal results for Chromecast.

Go ahead and give those steps a try, and if you have any questions or run into any issue, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from ckib16, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran