When I first started to use the chromecast everything worked fine but now I can’t use the remote in the app. It says “ Full remote unavailable. Make sure your streaming device has the latest software.” But there is no update for the chromecast or the app. Can anyone help me solve this please
That certainly hasn't been easy for you ― let’s check this out.
What's the make and model of your mobile phone? Could you try to reinstall the Google Home app and reboot your mobile device? Using a different mobile phone to isolate the issue might also help. If that doesn’t work then take a look at this thread and try the suggested steps provided by the Community members.
I was able to control it on a different device I noticed that it asked me to put in the pairing code but my phone didn’t ask. How do I get to the pairing screen?
Try this out. It's one of the resolutions our community members use: Go to Google play store under your name on your device and uninstall the android TV remote service and then do an update. This will cause an electronic unpairing of the remote control and then repair it with Google home.
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
