09-25-2022 03:36 AM
Hi,
I am having issues downloading a local streaming app e.g. 7plus, 10play etc. I keep getting a message saying, "This item is not available in your country." - I’ve been living in Australia for the past 5 years. Purchased the Chromecast yesterday within Australia.
Everything in my life, phone, apps etc is set to my address in Aus.
please help! thanks!
09-27-2022 06:19 AM
hi. have you set up the correct postcode within those apps?
Also do other apps e.g. neflix, kayo etc. work?
10-03-2022 08:05 AM
Hey there Becs163,
I'm just checking up on this thread, did you have any more questions or need any additional help?
Thank you for helping out on this thread, Jch12!
Best regards,
Jeran
10-06-2022 08:14 AM
Hey there Becs163,
Do you have any more questions or need any additional help?
Thank you,
Jeran
10-07-2022 08:30 AM
Hey Becs163,
Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-07-2022 03:31 PM
Hi, I’ve not checked it yet. I did notice in my chrome that one setting was set to my uk address. I’ve changed it and last time I logged into the tv I still couldn’t do it but not sure if it has refreshed
10-11-2022 01:21 PM
Hey there Becs163,
No problem at all! If you updated that old UK address, that may have helped it. If not, you may need to clear out the cached data in your Google Play Store app.
Best regards,
Jeran
10-15-2022 03:57 PM
Hi there,
How's it going? Did those steps help?
Thanks for the help here, Jch12 and Jeran.
Thanks,
Jennifer
10-16-2022 06:22 AM
Hi, I seem to have a similar problem, I just purchased by Google Cast for Google TV today but I cannot seem to download BBC iPlayer even though I have a UK account and bought this in a local store today. Thanks, Josh.
10-21-2022 03:21 PM
Hi folks,
@Becs163, were you able to try the recommended steps provided in this thread?
@josh1hart, thanks for posting, check the steps provided in this thread and let us know if it worked for you.
Best,
Juni
10-21-2022 03:23 PM
Hi, no still does not work! I’m not sure how else to fix it. I’m not sure what country it thinks I’m in
10-23-2022 09:15 AM
10-26-2022 12:24 PM
10-27-2022 12:50 PM
Hey there,
Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-28-2022 12:57 AM - edited 10-28-2022 12:58 AM
I purcahsed a brand new Google Chromecast with Google TV 4K from Officeworks. I get home and cant download local apps such as 7Plus, 9Now etc. I followed all of the support-suggested threads in this forum, and nothing has changed. I contacted support, and they couldn't do anything but escalate it. Seems like even support has no idea.
Does anyone in this forum have a solution?
I have the correct home address on all accounts
I reset the system
I completed a software update
I factory reset
Connected successfully on WiFi
Such a poor experience serves me right from moving away from Apple TV.
11-04-2022 10:47 AM
Hi everyone,
Yikes! Could you try a different Google Account or create a new Google Account, then use it to set up your Chromecast with Google TV and test if the same issue will persist?
Thanks for lending a hand here, Juni, Mel, and Jeran.
Regards,
Jennifer
11-07-2022 09:50 AM
Hey there,
It's me again. I want to make sure you're all good — did the steps help?
Thanks,
Jennifer
11-08-2022 10:30 AM
Hello there,
It's been a while since this thread was last updated by any affected customers so, I'll go ahead and lock this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer