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Trouble redeeming Netflix promotion

Adityaax
Community Member

I just bought Chromecast with Google TV Netflix bundle. Having trouble redeeming the Netflix bundle. Kept getting "The signed in account isn’t eligible for this offer. Sign in with the account used to set up your Chromecast with Google TV."

I tried 2 other Gmail accounts and they all gave the same error message. Chatted with Google help but not much progress.

1 Recommended Answer

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi, @Adityaax I haven't used the promotion but have you tried logging in using the Netflix account signing for your account? Generally, it won't matter if the Google system account differs from the service sign-in. It matters only if you intend to use voice commands and that would require switching back and forth in profiles on the Assistant.

On the other hand, it seems as if you may have already redeemed the offer on the account based on the content of the error message from Netflix -- I would give Netflix a call since they manage and police their offers.

View Recommended Answer in original post

4 REPLIES 4

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi, @Adityaax I haven't used the promotion but have you tried logging in using the Netflix account signing for your account? Generally, it won't matter if the Google system account differs from the service sign-in. It matters only if you intend to use voice commands and that would require switching back and forth in profiles on the Assistant.

On the other hand, it seems as if you may have already redeemed the offer on the account based on the content of the error message from Netflix -- I would give Netflix a call since they manage and police their offers.

Jeran
Community Specialist
Community Specialist

Hey there Adityaax,

I know this follow-up is pretty late, but did you have any more questions or need any additional help?

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Adityaax, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, GothamNY!

Best regards,
Jeran