Turn off ambient mode on Chromecast

[Blake1]

After the newest update to my chromecast, ambient mode now overrides my static image I have casting (after exactly 10mins)

I can access the setting to ambient mode, both on the device and the home app. But there is no option to turn ambient mode OFF. I just want to disable it so that the static image I have displayed stays put (this is a display for a business, it only changes once every few weeks)

Does anyone know how to turn off ambient mode?

[JenniferV]

Hi Blake1,

Thanks for reaching out. I'm afraid there's no option to turn off the Ambient mode for the Chromecast devices. However, I'd love to take a closer look on your issue.

Quick question: what type of Chromecast device do you have? Please reboot your Chromecast and plug it in on a different HDMI port on your TV. Plugging it on a different TV screen if one is available and resetting your Chromecast might also help.

Thanks,

Jennifer

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jennifer.

Thanks,

Archie

[JenniferV]

Hello Blake1,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Archie.

Regards,

Jennifer

[Blake1]

Hello; 

sorry for the late response. 
I am using a Chromecast 4K (ultra, I believe )

it has been rebooted multiple times and casting stopped and started multiple times.  The issue persists.  
For whatever reason, ambient mode takes over after 5 minutes and covers up what I am casting. 

[JenniferV]

Hi there,

No worries and thanks for trying the steps. Could you please tell us what device you are using for casting? What app are you using to cast the static image?

Thanks,

Jennifer

[Blake1]

I use my POS provider Ready Theatre Systems to provide the info that is casted. 
mom not sure how it works or what app they utilize other than their own software.  

the info casted is static - it only changes every week or so. 

[JenniferV]

Hello Blake1,

I'm sorry for the delayed response. Could you please try to cast a video content from a supported Chromecast-enabled app and check if the same issue will persist? Also, if this only happens when casting a static image, please reach out to your POS provider for additional help.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did you manage to get it working? Have you had a chance reaching out to your POS provider regarding this?

Thanks,

Jennifer

[JenniferV]

Hi Blake1,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Jennifer