Unable to load for you (loading error)

[Rafferty1976]

I am getting a loading error unable to load for you. I already tried deleting catch’s. That did not work. 
thanks 

[Kimy]

Hi Rafferty1976,

Thanks for posting and for being a step ahead of us. A few questions: when did it start? Is this working prior to this happening? Or is this newly installed, and this happened?

Give the steps below a try and let me know how it goes:

• Reboot your TV and Wi-Fi router.
• Reboot your Chromecast device.
• Try a factory reset, then re-setup.
• You can also try connecting it to a mobile hotspot, to isolate it.

Thanks,

Kimy

[Muddi]

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey Rafferty1976,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi