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Vizio Tv

Dianaaabailon
Community Member

I have had my Vizio tv for about a year now and all of the sudden it’s no longer working , when I turn it on I get the Visio logo but then get a black screen until this appears 

EDDB8A7D-D100-44F1-9B65-6D5A42DD2833.jpeg

It stays on this screen for about 30seconds and then black screen again. I’m not sure what to do . 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Dianaaabailon,

 

I'm sorry to hear that your Vizio TV is having issues! Is your Vizio TV using Chromecast built-in? If so, I'd be happy to help, however, it seems like there is an issue with the TV itself. In this scenario, I'd recommend that you reach out to Vizio Support to see if they can get your TV working properly again. Afterwards, if you're still having issues casting, we'd be happy to help out.

 

I look forward to your response, and if you had any other questions, please let me know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there Dianaaabailon,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Dianaaabailon,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran