Volume controlls not working on the Chromecast remote

[dumitrudan608]

I noticed in the last 5-7 days that the volume controls were no longer working on the Chromecast remote. I've had the same setup for 3 years now, no changes. I also have a third party remote connected with a dongle to Chromecast, the volume on both remotes stopped working, while the TV remote could control volume, and the third party remote if i connect it to TV.

Second issue that could be related: I also noticed that Dolby Atmos was no longer recognized for streaming services. Avatar 2 on Disney + was showing up as not having Atmos. I went to Chromecast - Settings - Audio - Surround settings and set them from auto to manual, and Avatar 2 now had Dolby Atmos. One day later, without doing any changes, I lost Dolby Atmos once more.

I've written on some Home Cinema forums and this issue seems to be quite common.
Is this a known issue, or is there a fix I could use?

[Kimy]

Hi dumitrudan608,
 

Thanks for posting here in the Google Nest Community. Has there been any change prior to this happening? What steps have you taken?

Give the steps below a try and let me know how it goes:

• Move it to a different HDMI port on the TV.
• Remove the batteries from the remote.
• Reboot your Chromecast device, TV, and Wi-Fi router.
• Reinsert the batteries in the remote.
• If it persists, factory reset the remote.
• If it still fails, do a factory reset, then set it up again.

Thanks,

Kimy

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni