Why doesn't the remote control work?

[Andrei5Albu24]

The remote control that I received in pre-sale with the realme 4k smart google tv stick does not respond to commands after a month of use. 

[David_K]

Realme is not a Google product. If you're having hardware issues with the remote, the best way to get support with that is contact Realme directly.

Support - realme (Global)

[LovelyM]

Hello everyone, 

Thanks for your assistance, @David_K.

@Andrei5Albu24, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hi Andrei5Albu24, 

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hey Andrei5Albu24, 

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks, 
Lovely