YouTube crashing

[Colecrissinger]

I had no issues with YouTube on my tv until it updated the other day. Now when I chromecast YouTube from my phone or the app on the tv it takes me back to the tvs Home Screen like someone hit the home button on the remote but nobody is touching it. Any help would be appreciated this is super annoying.

[Jeran]

Hey there Colecrissinger,

I apologize for the late response on this, thank you for your patience. Were you able to resolve that crashing issue? If not, I'd be happy to help out, as these types of problems can be frustrating to deal with. First, I would make sure that the Chromecast, the Google Home app, and the YouTube app are all up-to-date. Afterwards, make sure all the devices are on the same network band, either 2.4GHz or 5GHz. Finally, I would clear out the cached app data on both the Google Home app and the YouTube app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[JenniferV]

Hello there,

Thanks for the help here, Jeran.

Colecrissinger, we hope that helps. Feel free to let us know if you still have questions and concerns, we're here to help!

Best,

Jennifer

[JenniferV]

Hi Colecrissinger,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer