YouTube videos suddenly are fuzzy

[Mark97525]

Last several days when casting YouTube videos from Android phone to  Chromecast on my TV, the videos have become extremely fuzzy or degraded.  They sometimes clear up after 5 minutes. They also disconnect and become controlled by Google Home, but YouTube controls stop working. Any suggestions?

[JenniferV]

Hi Mark97525,

Thanks for reaching out. Let's sort this out.

A few questions: what's the Operating System (OS) version of your Android phone? How far are you from the TV when trying to cast? How far is the Chromecast from the router? Is this only happening with the YouTube app or across all apps?

Give these steps a try:

1. Make sure the Chromecast firmware is updated.
2. Clear the cache and data of the YouTube app.
3. Try to open the YouTube app and play the video directly from the Chromecast with Google TV.
4. Check if the issue is also happening with other supported apps.
5. Make sure the OS version of your mobile phone is updated.
6. Check proximity of TV to casting device (phone or tablet) and Wi-Fi router.
7. Reboot the Chromecast, mobile device, and router.
8. Disconnect and reconnect the mobile device from the Wi-Fi.
9. Try to use a different mobile phone.
10. Reset your Chromecast,

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hello Mark97525,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Mark97525]

Problem is only with YouTube videos cast from my Android phone. Disney, HBO, Paramount + all cast clear and distortion free. I have tried your suggestions. Problem seems to be control flips back and forth between YouTube video controls and Google Home controls. Casting stops on YouTube,  I find control has shifted to Google Home video controls.

[JenniferV]

Hey there,

Thanks for getting back to us. You may try to reinstall the Google Home app and reboot your phone again. Also, if the issue is isolated when casting from the YouTube app, please reach out to YouTube support for further help.

Thanks,

Jennifer

[JenniferV]

Hi Mark97525,

I wanted to check if you still need help. Feel free to reach back if you do.

Best,

Jennifer

[JenniferV]

Hello there,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer