bbc music

[Neilm831]

Hello Neil,

Thank you so much for reaching out! We understand just how frustrating it must be for you that the builtin Chromecast in your device cuts out so often.

In order to try and resolve the issue you are having with Chromecast, we first recommend making sure your device is up to date. You can download the latest firmware for your receiver from the link below:

VSX-832 Firmware Update

If your device is up to date, or if the update does not stabilize your Chromecast connection, we recommend checking out the Chromecast Troubleshooting Guide before you attempt a factory reset. The reason why we recommend factory resets in such situations is that factory resets, on top of restoring your device back to factory defaults, can often recalibrate system modules and restore functions. To do that:

1. While holding down AUTO/DIRECT on the main unit, press STANDBY/ON. 
2. The unit switches to standby and the settings are reset. 

Got this from pioneer but my built in chromecast still cutting out on pioneer receiver but if just played on mobile no cut out. chromecast works for other apps any ideas appreciated

[Jeran]

Hey there Neilm831,

I apologize about the late response, thank you for being patient on this! Were you able to fix that cutting out issue? If not, I'd be happy to help out, as I can imagine that doesn't make for a very good experience. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What model of TV do you have?
• Does the sound work fine when the sound uses just the TV's speakers?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Neilm831, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran