brought movies and some will not play with sound

[Ian2023]

 brought some movies and some will not play with sound via my chromecast device connected to my TV, any idea's?

I've tried using my android phone and my iPad 

[Muddi]

Hi Ian2023,

Thanks for reaching out. I know how it feels when you're having issues casting movies to your Chromecast device. Let's try to get to the bottom of this. A few questions: from what application are you trying to cast? How far are you from the TV when casting? Also, what type of Chromecast device do you have?

Let's go ahead and reboot your Chromecast, TV, and router by unplugging them from the power source and leave them unplug for 1 minute.  Once done, plug them back one at a time with intervals. These will help us refresh the connection of your device.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey Ian2023,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

HI Ian2023,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Ian2023]

Sent a reply

And I'll get back as soon as I'm home about my Chrome Cast problem 

Thanks 

Ian

[Muddi]

Hey Ian2023,

Thanks for coming back to us. It looks like you are replying to an automated email from Community Forums.  To access the thread easily, you can click the link provided on email. Moving forward, I'll keep the thread open so you'll have enough time to do the steps.

Cheers,

Muddi

[Muddi]

Hi there,

I'm just checking in to see if you had the chance to do the steps above? Let us know if you still need help and the Community will be happy to lend a had.

Cheers,

Muddi

[Ian2023]

Hi Muddi, My Chromecast is the "round one" (2nd Gen I think it is) 

I still unable to get sound on the movies

It powers up and is showing my pictures no problem

But most of my purchased videos wont play, the youtube videos seem to play ok with sound (my subscribed channels etc)

Im still baffled to why the movies won't work with sound. The PC is fine as well as the phone and Ipad I have.

Cheers

Ian

[Muddi]

Hi Ian2023,

Thanks for sticking with us. Could you tell us what application you are trying to cast?

Cheers,

Muddi

[Ian2023]

Hi  Muddi   

I'm using YouTube to cast my movies and only a couple have sound. Other videos (such people who i have subscribed to) video channels on the platform are playing fine

Ian

[Muddi]

Hey Ian2023,

Could you give us a sample of movies or videos that you're having an issue with? Also, what is the cast firmware version of your Chromecast device?

Cheers,

Muddi

[Ian2023]

Hi Muddi, 

Firmware version is : 275994. Cast Firmware is : 1.56.275994

Films not working with sound are:-

Black Adam,Ghostbusters (2021),The Hobbit (part3), Dune (1984), Baby Driver, Red Sparrow, Broke Back Mountain, X-Men

Films Working are:-

Hitchhikers guide to galaxy, Good morning Vietnam, Schindlers List Shaun the Sheep:The Big Day 

To name a few I have .

Hope this helps

Ian

[Muddi]

Hey Ian2023,

Thanks for all the information. Please fill out this form with all the needed information so we can further check what's going on to your Chromecast device.

Let me know once done.

Cheers,

Muddi

[Ian2023]

Hi Muddi,

Done but please dont ring number, its not mine email be fine or via this chat

Ian

[Muddi]

Hello Ian2023,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi

[Ian2023]

Thanks Muddi for your help

[Muddi]

Hey Ian2023,

You're welcome!

Cheers,

Muddi

[Ian2023]

Hi Muddi

Sorry for delay I have tried replying but "address not found" I'm been at work and when I get home I'll update you on my problem with my Chrome Cast 

Thanks 

Ian